Spirit and American complained the most about US airlines in April: DoT

  • Spirit Airlines received the most complaints from US passengers in April, according to a DoT report.
  • American Airlines had the second highest number of complaints, according to the report.
  • More than 5,000 complaints were filed against US airlines in April, according to the report.

The US airline that received the most complaints in April was Spirit Airlines, according to the US Department of Transportation (DoT).

Spirit racked up 637 complaints in April, the DoT said in a report entitled “Air Travel Consumer Report”. According to the report, most of the carrier’s complaints were about flight issues, including cancellations, delays and connecting errors.

Overall, Spirit received 394 complaints for flight issues, 122 complaints for refunds and 30 complaints for baggage and reservations, ticketing and boarding, the DoT said in its report. Other complaints were filed for pricing, customer service and overselling, according to the report.

The DoT said in the report that there were a total of 5,079 complaints filed against US airlines by US airline passengers in April. This was an increase of more than 320% from April 2019, before the start of the COVID-19 pandemic, when the number of complaints stood at 1,206, according to a previous DoT. report.

Complaints in April this year rose 15% from the previous March, when US passengers reported 4,423 issues with airlines, per DoT report last month.

Behind Spirit, the second most criticized airline was American Airlines, according to the latest DoT report. Travelers filed 491 complaints against American — the highest number of complaints were about flight cancellations and delays, according to the report.

Spirit and American did not immediately respond to Insider’s request for comment made outside of normal working hours.

Spirit flight attendants protested at airports in Dallas, Las Vegas and Orlando in mid-April over staffing shortages and flight cancellations, meaning some crew members found themselves stranded overnight in airports and sometimes without hotel accommodation, depending on the Flight Attendants Association – Communications Workers of America.

The passenger complaints come as the airline industry grapples with staff shortages during the busy summer travel season, leading to flight delays and cancellations.

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